Terms and Conditions

General Provisions

  1. The online store available at https://martinfester.com sells products and training services through MFC Group Sp. z o.o. via the internet, based on these terms and conditions.
  2. The owner of the online store is:
    MFC Group Sp. z o.o.
    ul. Lipowa 3D
    30-702 Kraków
    NIP: 7292728627
    email: support@profengo.com
  3. Whenever the term “Consumer” appears in these terms and conditions, it refers to a natural person undertaking a legal action not directly related to their business or professional activity.
  4. These terms and conditions are an integral part of the sales contract concluded with the Customer.
  5. Placing an order is equivalent to the Customer’s acceptance of these terms and conditions.
  6. The prices listed in the store are gross amounts and all transactions are made in Euro (including VAT).

Orders

  1. Orders can be placed in the following ways:
    1. via the form available on the store’s website,
    2. by email to the address available in the store’s contact section.
  2. The condition for order fulfillment is the provision of data by the Customer that allows verification of the Customer and the Training Participant. The store confirms acceptance of the order via email to the address provided by the Customer when placing the order.
  3. The binding information for the parties is that which appears on the store’s website at the time of placing the order, particularly the price and the name of the training.
  4. The information available on the store’s website does not constitute an offer within the meaning of the Civil Code. By placing an order, the Customer submits an offer to purchase the specified training. A sales contract is concluded when the store confirms the acceptance of the order in accordance with §2, point 2 of these terms and conditions.
  5. We do not provide services or sell products to countries where local regulations prohibit or restrict such services. Customers are responsible for ensuring that purchasing and accessing digital content is lawful in their respective jurisdictions.

Payments

  1. The Customer can choose to pay via Stripe, an online payment processor.
  2. The condition for receiving access to the training is full payment of the price specified in the order through Stripe (confirmation of successful payment through Stripe is considered full payment).

  3. All transactions are processed in Euro. If you are purchasing from outside the Eurozone, the amount charged may be converted to your local currency based on the exchange rate provided by your payment processor (e.g., Stripe). Any conversion fees or differences in exchange rates are the responsibility of the customer.

  4. Customers from outside the European Union may be subject to additional taxes, duties, or charges imposed by their local jurisdiction. The customer is responsible for paying any such applicable fees.

Order Fulfillment

  1. The ordered training is available on the E-learning Platform at https://martinfester.com.
  2. The Participant provides login details when placing the order and uses them for subsequent orders.
  3. For payments processed via Stripe, access to the training is granted after successful payment authorization.
  4. Information about order fulfillment, i.e., access to the training, is sent via email. The store is not responsible for non-delivery of this message if the cause lies on the Customer’s side (e.g., due to their spam filter).

Complaints

  1. In the case of a complaint regarding the training, the Participant must contact the Store via the email address provided on the store’s website.
  2. The store will review the Customer’s complaint within 14 business days from receiving it.
  3. Non-payment does not equal resignation from participation.
  4. Registration indicates acceptance of the payment terms and complaint process for the training.

VAT Invoices

  1. If the Customer wishes to receive an invoice, they must select the appropriate option when placing the order. It is not possible to issue an invoice after this point.
  2. By accepting these terms and conditions, the Customer agrees to receive invoices electronically from the Seller, in accordance with the Minister of Finance’s Regulation of July 14, 2005, concerning the issuance and sending of invoices electronically (Journal of Laws 2005, No. 133, item 1119), and the rules for issuing, sending, and storing electronic invoices.
  3. Agreeing to receive an invoice electronically is equivalent to waiving the right to receive a paper invoice.
  4. The Seller is not responsible for incorrect Customer details provided during registration or order placement.
  5. Every electronic invoice will be delivered to the Customer via email to the address provided. Changes to the Customer’s email address must be reported to the Seller via email. If the Customer does not notify the Seller of an email address change, correspondence sent to the previous address will be considered properly delivered.
  6. The Customer may withdraw their consent by sending an email to support@profengo.com. Upon receipt of the withdrawal, the store will lose the right to issue and send electronic invoices to the Customer.

Right of Withdrawal

  1. According to the Act of May 30, 2014, on Consumer Rights, a Customer who is a Consumer may withdraw from the contract in writing without providing any reason within 14 days of receiving access to the training.
  2. The withdrawal period expires after 14 days from the date of the contract (from the date of receiving access to the purchased training).
  3. The Consumer’s withdrawal statement must be sent to the email address provided on the store’s website.
  4. Within 14 days of the Customer’s withdrawal from the contract, the Store will refund the paid amount to the Customer.
  5. The refund will be made to the bank account specified by the Consumer.
  6. According to the Act of May 30, 2014, the Consumer does not have the right to withdraw from the contract in the cases described in the act (legal basis: Journal of Laws, item 827, article 38, point 13).
  7. Under the aforementioned act, the Customer does not have the right to withdraw from the contract in particular for the delivery of digital content not stored on a tangible medium if the performance began with the explicit consent of the Consumer before the withdrawal period expired, and after being informed by the entrepreneur about the loss of the right to withdraw.
  8. Purchased online training is treated as digital content under §6, point 7 of these terms and conditions.

Privacy Protection

  1. The data controller is MFC Group Sp. z o.o., NIP 7292728627.
  2. Personal data is protected under the Act of August 29, 1997, on Personal Data Protection (consolidated text: Journal of Laws 2002, No. 101, item 926, as amended) in a way that prevents access by third parties.
  3. The personal data provided to the controller is legally protected and used for participation in the training and for promotional purposes.
  4. Providing data is voluntary, but the lack of certain data will prevent the submission and fulfillment of the order and participation in the training.
  5. The Customer has the right to access and correct their personal data, request the cessation of data processing, and object to data processing.

Intellectual Property

  1. It is prohibited to use any materials published on the company’s website without the knowledge and consent of the owner, including both the Store and the E-learning Platform, to which the Participant has access.
  2. The store holds the rights to use the training materials offered to Participants, and the name and content of the training are legally protected.

Final Provisions

  1. All online training courses provided by the store are conducted through the E-learning Platform.
  2. Educational materials are available in electronic form, and the Customer, upon successful payment, is automatically enrolled in the course.
  3. Access to the course is provided within 24 hours after the payment is credited to the store’s account.
  4. The applicable law is Polish law.
  5. Any disputes that arise during the implementation of these Terms and Conditions will be resolved by the court having jurisdiction over the store.
  6. The official language of these Terms and Conditions is Polish. Translations into other languages are provided for convenience only, and in case of any discrepancy between the Polish version and any translation, the Polish version shall prevail.